Privacy Statement

Effective Date: July 5, 2026
Last Updated: July 20, 2026

At TWA Psychiatry, your privacy matters to us. This Privacy Statement explains how we collect, use, disclose, and protect information obtained through our website, contact forms, phone calls, emails, text messages, and other practice-related communications.

Information We Collect

When you visit our website, request a consultation, submit a contact form, call, text, or email us, we may collect information such as:

• Your name
• Phone number
• Email address
• Appointment or consultation request details
• General information about the services you are interested in
• Communications or messages you choose to send us
• Communication preferences, including whether you have agreed to receive text messages
• Basic technical information, such as your browser type, device type, IP address, pages visited, referring website, and general website usage information

For your privacy, please avoid including detailed medical history, symptoms, diagnoses, treatment information, insurance details, or other sensitive health information in general website forms, emails, or text messages.

How We Use Your Information

We may use the information we collect to:

• Respond to your questions or consultation requests
• Contact you by phone, email, or text message
• Coordinate scheduling and provide appointment-related information
• Provide administrative and practice-related communications
• Confirm, reschedule, or follow up regarding requested services
• Improve our website, services, and communications
• Maintain the security and proper operation of our website
• Comply with legal, regulatory, and professional requirements
• Protect the rights, safety, and property of TWA Psychiatry, our patients, and others

Submitting a form through this website does not establish a provider-patient relationship. A provider-patient relationship is only established after appropriate intake, consent, and acceptance by the practice.

SMS and Text Message Communications

When you provide your mobile phone number and expressly agree to receive text messages from TWA Psychiatry, you consent to receive practice-related text messages at the number provided.

Text messages may include:

• Responses to your inquiry
• Consultation or scheduling information
• Appointment confirmations and reminders
• Follow-up messages
• Practice-related updates
• Other communications you have specifically requested or agreed to receive

Consent to receive text messages is not a condition of purchasing services or receiving care. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive one final message confirming that your request has been processed. For assistance, reply HELP or contact us directly at 813-981-1671 or info@twapsychiatry.com.

Carriers are not responsible for delayed or undelivered messages.

SMS Opt-In Data and No-Sharing Statement

Mobile information, SMS consent, and text messaging opt-in data will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers that help us deliver text messages or operate our communication systems, but only as necessary to provide those services on our behalf. These service providers are not permitted to use SMS consent or opt-in information for their own marketing purposes.

The categories of information described above exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes.

Email and Phone Communications

If you provide your phone number or email address, TWA Psychiatry may contact you regarding your inquiry, consultation request, scheduling needs, or other practice-related matters.

Standard email and text messaging may not be fully secure. Please avoid sending detailed medical information through general website forms, standard email, or text message unless our office has directed you to use an approved secure communication method.

Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, log files, and similar technologies to collect basic information about website activity.

This information may include:

• Browser and device type
• IP address
• Pages viewed
• Time spent on the website
• Referring pages or websites
• General interaction with website features

We may use this information to understand website traffic, improve website performance, maintain security, and enhance the visitor experience.

You can adjust your browser settings to block, limit, or delete cookies. Disabling cookies may affect the availability or functionality of certain website features.

Our website may also use services provided by third parties. Those providers may collect information according to their own privacy policies and practices.

How We Share Information

TWA Psychiatry does not sell your personal information.

We may disclose information when reasonably necessary to:

• Respond to your inquiry or request
• Operate and maintain our practice
• Coordinate scheduling or communications
• Work with trusted vendors that provide website hosting, scheduling, analytics, messaging, email, technology, or administrative services
• Comply with applicable laws, regulations, subpoenas, court orders, or legal proceedings
• Protect the safety, rights, and property of TWA Psychiatry, our patients, or others
• Complete a business transition, such as a merger, reorganization, or transfer of practice assets, when permitted by law

Service providers are expected to use information only for the services they perform on our behalf and to protect it appropriately.

As stated above, mobile information and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Data Security

TWA Psychiatry uses reasonable administrative, technical, and physical safeguards designed to protect information collected through our website and communications systems.

These measures may include access restrictions, account controls, secure technology providers, software updates, monitoring, and other generally accepted security practices.

However, no website, email system, text messaging service, data transmission, or electronic storage system can be guaranteed to be completely secure. You should not use this website, standard email, or text messaging to send urgent requests or detailed personal health information.

Data Retention

We may retain information for as long as reasonably necessary to respond to your request, provide services, maintain business and administrative records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary based on the type of information, the reason it was collected, and applicable legal or professional requirements.

Your Privacy Choices and Rights

Depending on the circumstances and applicable law, you may request to:

• Review the personal information you have submitted to us
• Correct or update inaccurate contact information
• Request deletion of certain information
• Withdraw consent for certain communications
• Unsubscribe from marketing emails by using the unsubscribe link included in the message
• Opt out of text messages by replying STOP
• Ask questions about how your information is collected, used, or disclosed

To submit a privacy request, contact us at info@twapsychiatry.com or 813-981-1671.

We may need to verify your identity before completing certain requests. Some information may need to be retained when required by law, for legitimate practice operations, or as part of applicable healthcare and business records.

Third-Party Links

Our website may include links to third-party websites, platforms, or services. TWA Psychiatry does not control and is not responsible for the privacy, security, content, or data practices of those external services.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

HIPAA and Patient Privacy

As a healthcare practice, TWA Psychiatry is committed to protecting patient privacy.

This website Privacy Statement applies primarily to information collected through our public website and general communications. Protected health information collected as part of an established patient relationship may be governed by the Health Insurance Portability and Accountability Act, other applicable healthcare privacy laws, and TWA Psychiatry’s Notice of Privacy Practices.

Patients may receive or request a separate Notice of Privacy Practices explaining how protected health information may be used and disclosed and describing applicable patient rights.

Emergency Notice

This website, its forms, email, and text messaging services are not intended for emergencies or urgent medical communication.

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.

Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in our practices, technology, services, or legal obligations. Changes will be posted on this page with an updated revision date.

Contact Us

For questions about this Privacy Statement, your information, or your communication preferences, contact:

TWA Psychiatry
10014 N Dale Mabry Highway, Suite 217
Tampa, FL 33618

Phone: 813-981-1671
Email: info@twapsychiatry.com